1. Introduction
Prism AI Agency is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website, contact us or engage our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Who We Are
Prism AI Agency is an AI consultancy and automation business based in Cape Town, South Africa. We design and deploy AI-powered systems, workflows and agents for businesses locally and internationally.
- Business: Prism AI Agency
- Location: Cape Town, South Africa
- Email: info@prismaiagency.com
- Phone: +27 82 485 1542
3. Information We Collect
3.1 Information You Provide Directly
We collect information you voluntarily provide when you fill in our contact form, send us an email or engage our services, including:
- Full name and business name
- Email address and phone number
- Business type and operational details
- Messages and correspondence
3.2 Information Collected Automatically
When you visit our website, we may collect certain information automatically including browser type, device type, pages visited, time spent on pages and referring URLs. This is used solely for improving our website and services.
3.3 Information from Third Parties
We may receive information about you from third-party sources such as LinkedIn or referrals, which we treat with the same level of care as information you provide directly.
4. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide our services
- Send service-related communications and updates
- Improve our website, services and offerings
- Comply with legal obligations
- Send marketing communications where you have consented
We will never sell, rent or trade your personal information to third parties for marketing purposes.
5. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contractual necessity: to deliver services you have engaged us for
- Legitimate interests: to operate and improve our business
- Consent: for marketing communications, where explicitly given
- Legal compliance: where required by applicable law
6. Sharing of Information
We do not sell or share your personal data with third parties except in the following circumstances:
- Service providers: trusted vendors who assist us in operating our business (e.g. email platforms, cloud storage) under strict confidentiality obligations
- Legal requirements: where disclosure is required by law, court order or governmental authority
- Business transfers: in the event of a merger, acquisition or sale of assets
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client project data is retained for a minimum of five years for record-keeping purposes. Marketing contact data is deleted upon request or after three years of inactivity.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These include encrypted communications, access controls and regular security reviews.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us at info@prismaiagency.com.
10. Cookies
Our website may use cookies to enhance your browsing experience. You can instruct your browser to refuse cookies or alert you when cookies are being sent. Some features of our website may not function properly without cookies.
11. International Data Transfers
As we serve clients worldwide, your information may be transferred to and processed in countries other than South Africa. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection law.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@prismaiagency.com
- Phone: +27 82 485 1542
- Address: Cape Town, South Africa